Times vary with the seasons. In winter on a fine day you can expect to find us down at the lake front from 10am to 4pm Tuesday -Sunday whereas in the peak of summer you can find us there every day 9am-6pm.

We recommend sunscreen all year round and dressing for the weather, but for information specific to your trip check out the FAQ on your activities page.

Yes, if you are planning to arrive in time for a trip then it’s best you let us know

Sometimes guests arrive underprepared for their trip, checking in early allows time for us to recommend another layer, return loose item to your car and ensure you are ready, also some trips have a waiver to read prior to departure. The trips leave on the hour and will not wait, for those who turned up on time and ready for their trip, it is unfair to make them wait longer. If you arrive intime for your trip but not ready to go, i.e. not dressed appropriately for the weather, you may not be allowed to board and you will not be refunded.

There are lots of parks along the lake front but please allow time to find one, especially in the peak of the season as there may be a shortage.

No, you can safely take your own camera on most of your activities and our crew are nearly always able to take a moment to take your picture, you only need ask.

You can still book and be placed on the waiting list; we will get in touch and see if we can make arrangements to you on the trip you want.