STANDARD TERMS AND CONDITIONS
All tours are subject to minimum numbers. Lakeland Wanaka reserves the right to cancel or postpone trips at its sole discretion or will refund your purchase price if cancelled or postponed by us. All prices are listed in New Zealand dollars (NZD) and are inclusive of GST. Unless otherwise specified, prices are valid from 1 July 2020 until 30 June 2021 and may change without notice.
We, our directions and employees will not be liable to you in contract, tort (including negligence), breach of legislative requirements, damage to property, personal injury, disability, illness or death suffered by your or any other person as a result of the use of the equipment or in connection with any tours or other services provided or any act/omission of any person. If for any reason we do become liable to you or any other person for any reason including contract, tort (including negligence), breach of legislative requirements, damage to property, personal injury, our total liability is limited to the fees you have paid to us for the use of equipment and provisions of the tours or services to you.
By participating in the use of our equipment or in connection with any tours or other services provided you agree to the terms above.
Lakeland Wanaka reserves the right to cancel or amend any tour/departure time due to river/water/weather conditions or unforeseen circumstances at any stage. In this case clients are given an option to rebook or receive a full refund.
No-shows or cancellations made within 24 hours of departure are non-refundable and non-transferable. ie no refund will be given
COVID-19 cancellation policy: If you unable to make your booking due to isolation requirements, you are sick or have cold, flu/COVID-19 symptoms or New Zealand reverting to Level 3 and unable to travel you will be offered the choice of rescheduling or applying for a refund. If you are sick or have cold, flu or COVID-19 symptoms, stay home and call your doctor or Healthline on 0800 358 5453 to see if you need a test.
NOTE - Refunds are granted solely at the discretion of Lakeland Wanaka Management. Credit card surcharges and surcharge refunds are subject to local banks etc.
Lakeland Wanaka will at times run specials on some/all products. These specials may include increase minimum numbers to run and may only be available on certain trips/times. All specials will show the special requirements ie minimum passenger numbers of 4 or minimum booking of 2 jet skis etc. All specials may end without notice or be changed without notice. Specials may require the use of promo codes to be applied during the booking process during checkout. These promo codes may have limited redemptions. Specials requiring promo codes are only available via directly booking with Lakeland Wanaka via their website or via phone, these are not available through 3rd party agents for Lakeland Wanaka. Specials and promo codes are not able to be use with any other special deal or offer.
COMPETITIONS AND GIVE-AWAYS
Give-aways - Any prize will be specified in our give-way advertisements or posts. Prizes are not redeemable for cash, transferable to any other person, and cannot be used in conjunction with any other offer or promotion. Give-away winners will be chosen by random and all reasonable attempts will be made to contact these winners via their social media accounts. Should those attempts fail, another winner will be drawn or selected. Lakeland Wanaka’s decision is final and no correspondence will be entered into.
Competitions - Competition requirements will be specified in our competition advertisements or posts. Competitions will be drawn every month unless otherwise specified. Usage of photos belonging to someone else with result in an entrant being disqualified. A person may enter as many times as they like. Any prize will be specified in our competition advertisements or posts. Prizes are not redeemable for cash, transferable to any other person, and cannot be used in conjunction with any other offer or promotion. Competition winners will be chosen by Lakeland Wanaka and all reasonable attempts will be made to contact these winners via their social media accounts. Should those attempts fail, another winner will be drawn or selected. Lakeland Wanaka’s decision is final and no correspondence will be entered into.
All entrants consent to the use of their videos and photos. This content may be used for promotion sales and marketing material at Lakeland Wanaka’s discretion.
The following persons are not eligible to win any prizes - Anyone who works for Lakeland Wanaka, their immediate family members or any agencies or companies associated with the competitions or give-aways.
Lakeland Wanaka reserves the right to exclude any entrant from participating at its sole discretion. Lakeland Wanaka also reserves the right to refuse to award a prize to an entrant who is in breach of these Terms and Conditions, gained an unfair advantage in participating or won by using fraudulent means.
Lakeland Wanaka reserves the right to amend or change these Terms and Conditions at any time at its sole discretion, including extending, postponing or cancelling the Competition or Giveaway.
These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of the New Zealand Courts.
All Competitions and Giveaways are in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook.